Terms & Conditions

1. General

We, The Lumière Co, a brand under Regal Traders, a limited liability company duly organized under the laws of Dubai, United Arab Emirates, under Trade License number 201814, whose registered address is at P.O. Box 52, Dubai, United Arab Emirates (hereinafter referred to as “us”, “we”, “our”), respect the usage of our website by all of our customers.

By using www.thelumiereco.com (“our website”) and/or by placing a direct order, you agree to be bound by the terms and conditions set out herein (the ”Terms”). Please make sure you have read and understood the Terms before using our website.

If you are aged under 18, you must let your parent or guardian know about the Terms before you use our website and/or place any orders through us.

The terms might be amended from time to time without prior notice to you. The version of the Terms that will apply to your order will be those on our website at the time you place your order.

We want to provide the best possible online experience. You understand and agree not to (i) post, transmit, redistribute, upload, or promote any communications or content that could harm or negatively impact our business, products or services; (ii) act in a manner or employ any device that restricts, impairs, interferes or inhibits any other user from using or enjoying our website, or which impacts the security of our website, or (iii) employ any device or attempt to use any engine, software, tool, agent, script or other device or mechanism (including without limitation spiders, bots, crawlers, avatars or intelligent agents) to navigate or search our website, or to copy content from our website. We reserve the right to immediately bar access to our website and close the account of any user who violates this provision or any other provision in these terms and conditions.

2. Prices and delivery charges

The prices displayed on our website does not include a delivery charge. The prices displayed on our website are inclusive of UAE VAT.

The price does not include import taxes or custom duties in your local market. Import taxes/custom duties will be charged by your carrier at delivery and we do not compensate these charges.

If the value of your order exceeds the toll-free limit in your market, extra fees will be applied upon delivery. Please check with your local customs office for more information.

The delivery charge for each order will be calculated dependent on your location and order value. The cost for each delivery method is clearly indicated during the check-out process. For more information regarding delivery cost please visit contact our customer service for further information. If we are unable to deliver your order in full and have to make more than one delivery, there will not be an additional charge for any subsequent deliveries.

3. Ordering/conclusion of contract

The ordering option available to you is via our website. Please contact our customer service for further information.

Once you have placed your order, if you have supplied us with your email address, you will receive an email confirmation. We will fulfill the order in accordance with the email confirmation. If for any reason we are unable to fulfill your order, we will let you know at the earliest opportunity. If we have already received payment for such order, we will attempt to refund the applicable amount using the same method used to make the payment. If, for any reason, alternative arrangements are necessary, we will notify you and ask you to contact our Customer Service at info@thelumiereco.com who will settle the refund.

4. Delivery

We exercise the utmost diligence in accepting and processing orders and will endeavor to deliver your order in accordance with your selected delivery option.

Before you place your order, you will be informed of the expected delivery details. Once you have placed your order you will receive an email confirmation with your expected delivery details.

You can see full details on our delivery details on our Shipping & Returns page. For any issues, please contact us at info@thelumiereco.com with your order number.

5. Cancellation & Returns of Order

Please see details on our cancellation and return policy on our Shipping & Returns page.

6. Payment methods

You can pay for your goods through cash on delivery or through credit or debit card.

You can enter your payment details at the time you place your order using a valid credit or debit card (VISA or Mastercard). We reserve the right to check the validity of the credit or debit card, its credit status in relation to the order value and whether the address data of the purchaser is correct. We may refuse orders depending on the result of these checks.

You will receive the legally required invoice document in the Shipping Confirmation e-mail.

7. Our Liability

Nothing in these Terms shall exclude or limit our liability with regard to any matter for which it would be unlawful for us to limit or exclude our liability.

We are not responsible for indirect losses which are a side effect of the main loss or damage, for example loss of profits or loss of opportunity; or for failure to deliver the goods or to meet any of our other obligations under these Terms where such failure is due to an event that is beyond our reasonable control, which includes but is not limited to fire, flood, storm, pandemic, riot, civil disturbance, war, nuclear accident and terrorist activity.

Our maximum liability to you for any loss or damage arising in connection with your order though, or your use of, our website shall be limited to the total price of your order.

8. Colours and measurements

We make all reasonable efforts to accurately display the attributes of our products, including composition and colours. The colour you see will depend on your computer system, and we cannot guarantee that your computer will accurately display such colours.

An item’s measurements given on our website are only approximate values to give you a better understanding of the model of that specific item, and not a definite guarantee of the actual measurements of the item you receive. Due to the variations in the materials we use for our products, the final measurements and quality of an item may vary depending on the material used in its production.

9. Guarantee

If there are defects in the goods you have purchased, we abide by all statutory guarantee regulations. If you have a complaint regarding obvious material or manufacturing faults in goods that we have supplied, including damage incurred in transit, please let us know by returning the goods to us without delay by using the form on our Shipping & Returns page.

10. Assignment

We reserve the right to assign or pledge to third parties any of the rights of the Terms and of any claim(s) for payment which have arisen in connection with the delivery of goods.

11. Jurisdiction

These Terms shall be governed by the laws of the United Arab Emirates. Should any dispute arise between us and you in relation to these Terms, the laws of the United Arab Emirates shall apply. If any part of these Terms is disallowed or found to be ineffective by any court or regulator, the other Terms shall continue to apply.

12. Ownership of rights

Us, our parent companies and our subsidiary companies (collectively our companies) own all intellectual property rights of the products on our website, our website as a whole and its content, including but not limited to all copyright, design and trade mark rights in names, logos, designs, texts, data compilations, graphics, audio clips, films, photographs, animations, illustrations, drawings, software and computer codes (“Content”), or have been granted all necessary licenses to use the same.

Use of our website and its Contents grants you no rights in relation to the intellectual property in our website. Subject to paragraph.

You may not copy, reproduce, duplicate, modify, edit, republish, download, post, broadcast, record, transmit, sell, exploit, or distribute any part of our website or its Content without our prior written consent.

Subject to the terms, we grant you a non-exclusive and revocable license to use our website for personal use only. Such license does not permit you to use our website for commercial use and/or purposes.

Your use of our website and/or its Content must not in any way cause damage to our website and its ability to function (including but not limited through the use of data gathering and extraction tools) nor prejudice or damage the reputation of our companies or our products.

The purchase by you of the products from our website does not entitle you to alter the nature of or repurpose the product and resell the same. The resale of repurposed or altered products of ours, without our explicit written consent, is strictly prohibited.

Use of our intellectual property other than that permitted under this paragraph may infringe our rights in the website and we reserve our right to take any appropriate legal actions to protect such rights.